Patrick Gauthier
Director of Behavioral Health Services

Mr. Gauthier joined Outlook in 2006. He brings eighteen years experience in health care delivery management, ten of which have included executive leadership in public and private sector managed care operations. He has served in senior executive positions directing marketing and operations in the rapidly-expanding managed behavioral healthcare sector with an emphasis on state and federal public health contracts and commercial managed care. His expertise in operations is specifically related to customer service, quality improvement, utilization management programs and specialty provider networks. His marketing background includes tremendous success in reaching under-served populations and building successful strategic partnerships between providers, payers and public health agencies.

Mr. Gauthier’s background in the government-sponsored public healthcare sector includes experience implementing care management systems and specialty provider networks. He has led major projects to standardize and exchange health information between providers and payers including state mental health departments. He has led state-wide implementations, quality improvement initiatives, business process optimization, and successful URAC accreditation in health utilization management. Mr. Gauthier’s focus has been on the design of initiatives that align and propel health and administrative services to improved levels of performance, quality and cost-effectiveness.

Mr. Gauthier’s background and professional experience have evenly reflected traditional indemnity, managed care, ERISA and public health programs.

Representative Experience

• Responsible for a nation-wide crisis call center, customer service, eligibility & enrollment, utilization management, case management and provider contracting. His expertise includes building networks in public health as well as among private healthcare providers including hospitals.
• Responsible for new product development and initiatives that served the privatization of public health programs in health and human services, judiciary (drug courts) and corrections.
• Led the development of strategic partnerships with multiple health insurance carriers where medical management, claims processing, enrollment, customer service, provider relations and quality assurance teams were integrated across medical and mental health fields.
• Active member of statewide alliance and executive councils devoted to improving access, performance, and outcomes in public health.
• Active member of core team that implemented the Government Performance & Results Act (GPRA) statewide through network of providers and sub-contractors. Included building tool-sets, data collection and provider training programs.